There are some important points to note, which you may not have realised before:
- Package holidays are regulated largely by the holiday contract. If you booked in England or Wales, you may be able to claim here, even though your holiday was abroad.
- The tour operator may be liable for all accidents or illnesses arising out of hotel accommodation, air travel, coach or car transfers, cruises and some excursions.
- As they have legal obligations to their customers, they may not be able to rely on such “get out clauses” as “circumstances beyond our control”. If anybody becomes ill or has an accident because someone connected with the package holiday is at fault, you may well be able to claim here.
- Sometimes, of course, an accident happens which is not connected with the holiday package as such. For example, an excursion booked independently in the resort with a local company. In such cases, the claim may need to be made abroad. We use foreign law firms as local agents, so you have representation at both ends!
- Laws differ widely in different countries. The most important law is the time limit for bringing such a claim. In England & Wales, its 3 years but may be less in other countries, for example 1 year in Spain. It’s important to seek specialist advice quickly.
What about the fact that your holiday is ruined, as well? You can claim for this too. You can claim a reduction in value to compensate you for this – up to 100% of the holiday cost. You can also claim loss of enjoyment of the holiday, at a daily rate or as a percentage of your holiday cost, depending on the degree your holiday was ruined.
Even modest problems with your holiday can see compensation exceeding the original holiday cost.
If you feel you may have a claim or simply require further information, please complete the online questionnaire or alternatively please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or ring us on freephone 08000 815 815.
