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Holiday Accident & Illness Claims at Home & Abroad

There was an outbreak of food poisoning at the hotel where we were staying in Spain. I tried to claim for my family and myself from the tour operator. I wrote to complain. They sent me a sympathetic letter but effectively fobbed me off. I followed their appeal procedure, but with the same result. What do I do now?

Unfortunately, this is all too common.  People who have encountered illness or accident abroad, or have simply had a holiday from hell, have their complaints dismissed by the tour operator - apologetically usually, but still dismissed – and give up in frustration.

Part of the problem is the fact that a foreign jurisdiction, a foreign language and foreign law are involved.  People are often daunted by the prospect of bringing a claim in this country, let alone a foreign one.

This is where a specialist lawyer is a must.  At Gordon’s, we can read, write and translate from a number of European languages and have experience of bringing claims in a number of foreign jurisdictions, which are often radically different to our own.  Claims have been brought against tour operators, cruise lines, hotels and airlines.

Click the links below for more information:


Other types of accidents abroad include...

  • public liability claims (e.g. accidents at public events or dangerous footpaths)
  • criminal assaults
  • train accidents
  • medical negligence (e.g. cosmetic surgery disasters)
  • employment injuries to British citizens abroad
  • food poisoning cases (hotels/ restaurants)

If you feel you may have a claim or simply require further information, please complete the online questionnaire or alternatively please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or ring us on freephone 08000 815 815.

 
Gordons Injury Lawyers is a trading name of Gordons Solicitors LLP.
Gordons Solicitors LLP is a limited liability partnership registered in England no OC326572.
Registered office: Winter Hill House, Station Approach, Marlow, Buckinghamshire, SL7 1NT.

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